TUDOR Clair de Rose

Every Tudor is subjected to a stringent set of tests to ensure its precision and reliability. Our confidence in our ever-stricter quality assurance allows us to set a new standard in watchmaking: From now, all TUDOR watches purchased on or after January the 1st 2020 have a five-year international guarantee.
All TUDOR watches purchased from July 1st, 2018 to December 31st, 2019 will receive an 18-month guarantee extension for a total guarantee of three and a half years.

EXTENDED HOLIDAY RETURN POLICY FOR PURCHASES MADE AFTER NOVEMBER 1ST.

We’ve extended our return and exchange policy for items sold and shipped on November 1st, 2021 or later. This means you have until January 9th, 2022 (or up to 14 days past the date of your purchase, whichever comes later) to make a return or exchange.

RETURN AND EXCHANGE POLICY

REGULAR MERCHANDISE

Touch of Gold offers exchange or store credit within 14 days from the date of receiving your purchase. 

To qualify for return or exchange, merchandise must not have been worn, sized, altered, engraved, or special-ordered.  The merchandise must be in its original packaging and accompanied by original warranty materials (if applicable).

If you would like to exchange your purchase, please contact us at contact@touchofgold.ca and we will assist. 

For the month of December, any online purchase will be considered a gift and the return policy will start as of December 25.

SALE MERCHANDISE

Sale merchandise is final sale and cannot be returned or exchanged. 

RETURN INSTRUCTIONS 

Returns must be made within 14 days of being received, using the prepaid shipping label we send to you, and by following these instructions: 

1. Email us at contact@touchofgold.ca to notify us of the return.  If your order is eligible, we will provide you with a Return Authorization and a prepaid shipping label.
2. Carefully package the merchandise so it is returned to us in sellable condition.  With your shipment, you must include the Return Authorization, original packaging and original warranty information.
3. You must use the prepaid return shipping label we provide otherwise Touch of Gold cannot assume any responsibility (for loss-remove ) if the package is lost, stolen or damaged.
4. Take the package to the nearest FedEx drop-off location. 

RETURN IN-STORE

If you would like to return your purchase in-store, please visit us at 5640 Spring Garden Road during regular business hours.  Returns and exchanges can be made within 14-days of you receiving your merchandise.  We will require you to have your online receipt.

SHIPPING POLICY

Standard shipping will take 5-7 business days from the date order is placed and is free of charge.  From time to time, an item on the website may be out of stock.  In those instances, we will refund your credit card and would be happy to assist you with finding a suitable replacement. 

We ship only within Canada.

Orders will ship by FedEx or Canada Post and will require a signature upon delivery.  You will receive a tracking number once your order is shipped.

We are unable to ship to P.O. Boxes.

Orders must pass verification and can only be shipped to a single address.

If you have questions about our shipping policy, please contact contact@touchofgold.ca 

IN-STORE PICK UP

If you would like to pick up your online order in-store please, select this option at check out.  We will email you when your order is ready for pickup.

Proof of purchase and a valid photo ID is required for in-store pickup.

This privacy policy discloses the privacy practices for this website. This privacy policy applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. The security procedures in place to protect the misuse of your information.
3. How you can correct any inaccuracies in the information.

Rolex Section

www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable. 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent any personally identifiable information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your personally identifiable information with any third party outside of our organization, except to fulfill your request, e.g. if you place an order with us. We can share your non-personally identifiable information with others to improve our website and marketing efforts.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Accounts

We request information from you in order to open an account on our website. To use our My Account features, you must provide contact information (like name and email address. We may use this information to keep you informed of our products, services, events and promotions. We will not sell or rent any personally identifiable information to anyone. We will only use this information in accordance with this Privacy Policy.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.