FREE SHIPPING ON ORDERS OVER $500In-store pick-up available

Refund Policy

RETURN AND EXCHANGE POLICY

REGULAR MERCHANDISE

Touch of Gold offers exchange or store credit within 14 days from the date of receiving your purchase. 

To qualify for return or exchange, merchandise must not have been worn, sized, altered, engraved, or special-ordered.  The merchandise must be in its original packaging and accompanied by original warranty materials (if applicable).

If you would like to exchange your purchase, please contact us at contact@touchofgold.ca and we will assist. 

For the month of December, any online purchase will be considered a gift and the return policy will start as of December 25.

SALE MERCHANDISE

Sale merchandise is final sale and cannot be returned or exchanged. 

 

RETURN INSTRUCTIONS 

Returns must be made within 14 days of being received, using the prepaid shipping label we send to you, and by following these instructions: 

  1. Email us at contact@touchofgold.ca to notify us of the return.  If your order is eligible, we will provide you with a Return Authorization and a prepaid shipping label.
  2. Carefully package the merchandise so it is returned to us in sellable condition.  With your shipment, you must include the Return Authorization, original packaging and original warranty information.
  3. You must use the prepaid return shipping label we provide otherwise Touch of Gold cannot assume any responsibility (for loss-remove ) if the package is lost, stolen or damaged.
  4. Take the package to the nearest FedEx drop-off location. 

 

RETURN IN-STORE

If you would like to return your purchase in-store, please visit us at 5640 Spring Garden Road during regular business hours.  Returns and exchanges can be made within 14-days of you receiving your merchandise.  We will require you to have your online receipt.