EXTENDED HOLIDAY RETURN POLICY FOR PURCHASES MADE AFTER NOVEMBER 1ST.
We’ve extended our return and exchange policy for items sold and shipped on November 1st, 2021 or later. This means you have until January 9th, 2022 (or up to 14 days past the date of your purchase, whichever comes later) to make a return or exchange.
RETURN AND EXCHANGE POLICY
Touch of Gold offers exchange or store credit within 14 days from the date of receiving your purchase.
To qualify for return or exchange, merchandise must not have been worn, sized, altered, engraved, or special-ordered. The merchandise must be in its original packaging and accompanied by original warranty materials (if applicable).
If you would like to exchange your purchase, please contact us at email@example.com and we will assist.
For the month of December, any online purchase will be considered a gift and the return policy will start as of December 25.
Sale merchandise is final sale and cannot be returned or exchanged.
Returns must be made within 14 days of being received, using the prepaid shipping label we send to you, and by following these instructions:
- Email us at firstname.lastname@example.org to notify us of the return. If your order is eligible, we will provide you with a Return Authorization and a prepaid shipping label.
- Carefully package the merchandise so it is returned to us in sellable condition. With your shipment, you must include the Return Authorization, original packaging and original warranty information.
- You must use the prepaid return shipping label we provide otherwise Touch of Gold cannot assume any responsibility (for loss-remove ) if the package is lost, stolen or damaged.
- Take the package to the nearest FedEx drop-off location.
If you would like to return your purchase in-store, please visit us at 5640 Spring Garden Road during regular business hours. Returns and exchanges can be made within 14-days of you receiving your merchandise. We will require you to have your online receipt.